Terms of Use

Company Details
Motoshop Rockingham
49A Dixon Road, Rockingham WA 6168
ABN: 60217571688

Motoshop Rockingham regards privacy as an important part of our relationship with our customers. The following privacy policy applies to all Motoshop Rockingham users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Motoshop Rockingham on 08 9527 5949.

Collection of Information
In order to use the Motoshop Rockingham website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Motoshop Rockingham is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collected Information
Any details collected from Motoshop Rockingham customers are required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at motoshop@live.com.au.

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications/Privacy Policy
Motoshop Rockingham uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at motoshop@live.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links on the Motoshop Rockingham website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.motoshop.net.au.

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax)

For all accessory orders within Australia our shipping rate is calculated per order using the Australia Post API. Any part or product that has a volume outside of Australia Post’s size parameters will need to be picked up in store at 49A Dixon Road, Rockingham WA 6168. All stocked items will be shipped within 1-2 days. We only accept and ship orders within Australia.

Service Policy
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. If you order an item that is out of stock we will notify you within 72 hours by email. If for any reason we are unable to ship your item within 21 working days we will notify you by email within that time.
Stock availability is updated regularly. Should the store sell out of the item prior to the stock update we will be unable to accept the order and you will be notified as soon as possible. All goods will be shipped from Motoshop Rockingham via Australia Post.

Returns and Exchanges
We are not required to provide a refund if you change your mind, however we can provide store credit or exchange the item if the item is in saleable condition, with tags still attached and the original purchase receipt is provided, within 14 days of purchase.

You will be responsible for all freight on returned or exchanged items.

We cannot accept returns or exchanges on

  • Special order OEM parts.
  • Any motorcycle helmets.

In the event of a faulty item, we will refer the product to the manufacturer as per their warranty policy.

For more information, please see https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Security Policy

Motoshop Rockingham uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Motoshop Rockingham or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; monies are transferred from credit card to the merchant account held by Motoshop Rockingham.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

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